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Consumer experience of gas and or electricity prepayment meters (PPM)

Consumer experience of gas and/or electricity prepayment meters (PPM)


Your energy regulator, Ofgem is asking customers about their experiences of moving to a prepayment meter (PPM) for your gas and/or electricity supply.  A PPM is where you pay for your gas or electricity before you use it by buying credit, usually with a key or smart card and adding this to your meter.


If you have moved to a PPM please share your experience.  Ofgem want to make sure that your suppliers are following the rules, and will take action on them where this is not happening. If you are happy to, please fill in the information below about yourself or the person for which you are submitting information on behalf of. The form should take around 10 minutes to complete. The webforms linked below are available until 4 May 2023.




March 24th 2023

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